PHR chapter6. Employee and labor relations 노사관계 파트 목차 & 정리 1

미루고~ 미루다~ 오늘 공부 시작.

으른의 삶은 공부도 연애도 쉽지 않은 것 같다.. 

(난이도가 어렵다기 보다 신경써야할게 많은 시기인듯한.. 이것도 해야하고, 저것도 해야하고..

학생 때는 공부만 하면 되었었는데 그게 소중한지를 모르고 흑흑.)

잡설은 그만하고 시작해보자. 노사관계에는 또 어떤 표현들이 있을지 gogo!

 

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Human relations

• Personality at work (직장에서 성격) 
  Big 5 이론 by  폴 코스타 주니어(Paul Costa Jr.), 로버트 맥크레(Robert McCrae)
  cf. 외조성안개 (외향성-조화성-성실성-안정성-개방성) or OCEAN
  
  1. Openness
  2. Conscientiousness (성실성)
  3. Extroversion (외향성)
  4. Agreeableness 
  5. Neuroticism (신경성) ↔ 정서적 안정성
• Psychological capital (PsyCap : 심리자본) by 루산스
  cf. 자희낙회 or HEROㄷ
  
  1. Hope (희망) 
  2. Efficacy (자기효능감)
  3. Resiliency (회복탄력성)
  4. Optimism (낙관주의)
• Motivational concepts
  1. Abraham maslow : The hierarchy of needs (1954) 매슬로-욕구단계설
  2. B. F. skinner : Operant conditioning (1957) 스키너-조작적 조건화
  3. Fredrick herzberg : Motivation/Hygiene theory (1959) 허쯔버그-2요인이론 (동기/위생)
  4. Douglas McGregor : Theory X and Theory Y (1960) 맥그리거-XY이론
  5. David McClelland : Acquired needs theory (1961) 맥클레랜드-성취동기이론 ?
  6. J. Stacey Adams : Equity theory (1963) 아담스-공정성 이론
  7. Victor Vroom : Expectancy theory (1964) 브룸-기대이론 (cf. 노성보기유?)
  8. Clayton Alderfer : ERG theory (1969) 알더퍼-ERG이론 (cf. Existence-Relatedness-Growth)

Organization climate and culture

• Employee engagement
  1. Altruism (이타주의)
  2. Courtesy (공손)
  3. Conscientiousness (양심성)
• Employee invlovement strategies 
  1. Technology
  2. Suggestion boxes
  3. Delegating authority (권한위임)
  4. Task force
  5. Committees
  6. Work team
  7. Virtual work team
  8. Employee-management committees
  9. Self-directed work team 
• Communicating with employees
  1. Open-door policy
  2. Management by walking around
  3. Department staff meetings
  4. All-hands staff meetings/town-hall meetings
  5. Brown-bag lunches (캐쥬얼점심미팅 같음)
  6. Newsletters
  7. Intranet
  8. Word of mouth (입소문)
  9. Email
  10. Instant messaging
  11. Company videos
• Employee feedback
  1. Employee surveys
  2. Exit inteviews
  3. Employee focus group
  4. Skip-level interviews
• Positive employee relations programs
  1. Recognition
  2. Special events
  3. Telecommuting
  4. Flextime
  5. Compressed workweeks
  6. Part-time work 
  7. Job sharing

Employee rights and resposibilities

• Workplace policies and procedures
  1. Policy
  2. Procedure
  3. Work rule
• Records management: The life cycle
  1. Establishing the policy (정책 설정)
  2. Proper disposal (적절한 처분)
  3. Electronic storage (전자적 형태로 저자)

Performance managements programs

• Performance appraisal 
  1. Elements of a performance appraisal
     • Supervisor assessment
     • Employee self-assessment
     • Assessment from others
     • Goal setting
  2. Timing performance appraisals
  3. Performance appraisal methods
     • Comparison methods
       ① Ranking
       ② Raired comparison
       ③ Forced ranking
     • Rating methods
       ① Rating scales
       ② Checklists
     • Narrative methods (서술형)
       ① Critical incident
       ② Essay
       ③ Field review
     • Behavioral methods (ch. BARS, BOS)
• Training performance evaluators
  1. Before the meeting
  2. During the meeting
  3. After the meeting
  4. Nonsupervisory evaluators
• Performance improvement
• Workplace behavior issues 
  1. Absenteeism (잦은 결근)
  2. Dress code
  3. Insubordination (불복종, 반항)

Organization Exit/Off-boarding processes

• Voluntary exit processes (자발적퇴사)
• Involutary exit processes (비자발적퇴사)
  1. Disciplinary terminations (징계해고)
  2. The termination meeting
  3. Wrongful termination
  4. Worker adjustment and retraining notification (WARN) act of 1988 (100명이상 직원인 경우 대량해고시 60일 전 통보)
  5. Making layoff decisions
     • Severance
     • Outplacement
     • Unemployment insurance (실업보험)
  6. Conducting the layoff meeting
  7. Easing the transition
     • Workforce Investment Act (WIA) (노동투자법?)
     • Trade Adjustment Assistance (TAA)
• Tools for dispute resolution (분쟁 해결을 위한 도구)
• Arbitration (중재)
• Mediation (조정)
• Constructive confrontation (건설적 대립) 

 

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