PHR chapter4. Learning and development 교육&훈련 파트 목차 & 정리 2

정리는 4, 5, 6챕터만 할 예정이다. 이유는 내가 취약한 부분이기 때문 ㅠ..ㅠ 

물론 앞 부분도 굉장히 취약하지만 그 부분은 정리하는데 시간을 쓰는니 빨리 회독을 늘려야겠다는 생각 

후. 너무나도 순진하게 시간을 보냈다. 

아 경영조직론, 인사관리론이랑 많이 연결되는 것 같은데 어딘지 딱딱 감이 안온다 으아 ㅜㅠ

집중하자 집중집중!!

이 파트는 교육훈련 파트. 고고링 

 

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Organizational development

• Strategic interventions (전략적 개입) 
  1. Change management
     • Change process theory
       Kurt Lewin의 변화 3단계 모형
       ① Unfreezing (해빙) 
       ② Moving (이동)
       ③ Refreezing (재동결)
     • Tools for successful change
       ① Prepare for change
       ② Communicate
       ③ Develop a plan
       ④ Have an executive sponsor
       ⑤ Motivate direct supervisors
       ⑥ Recruit unofficial leaders
       ⑦ Implement
       ⑧ Evaluate
  2. Knowledge management (지식경영)
     • Expert registers
     • Best-practice standards
     • After-action evaluations 
     • Communities of practice
     • Technology solutions
     • Knowledge management systems
  3. Learning organizations
     피터 셍게 (Peter senge)의 학습조직 - 시개사공팀
     
     • System thinking (시스템사고)
     • Personal Mastery (개인숙련)
     • Mental models (사고 공유)
     • Building a shared vision (공유된 비전)
     • Team learning (팀학습)
• Techno-structural interventions
  1. Total quality management (TQM - 전사적품질경영)
  2. Six sigma
     방법론 (DMAIC) : Define > Measure > Analyze > Improve > Control
     레벨 : Quality leader/manager, Master black belt, Process owner, Black belt, Green belt 
  3. Process mapping
  4. Job design
     • Job enrichment (직무충실) - Skill variety, Task identity, Task significance, Autonomy, Feedback
     • Job enlargement (직무확대) - 과업수 
     • Job rotation 
     • Job crafting
     • Job loading
  5. High-involvement organizations
     • Power
     • Information
     • Knowledge
     • Rewards
• Human process interventions
  1. Team-building activities
  2. Creative problem-solving
• Human resource management interventions
  1. Succession planning through leadership development
     • Developmental networks - Diversity, Density, Strength
     • Developmental multisource feedback
     • Developmental assignments
     • Personal growth
     • Management by objectives
     • Supervisory training
  2. Career management
     • Skills training
     • Coaching programs
     • Internal sources
     • External sources
     • Virtual coaching
     • Mentoring programs
  3. Career pathing 
  4. High-potential employees
  5. Dual-career ladders

Employee training programs : Organizational-level, Task-level, Individual-level

• Adult learning processes and learning styles
  1. Self-concept
  2. Experience
  3. Readiness to learn
  4. Orientation to learning
  5. Motivation to learn
  6. Auditory
  7. Visual
  8. Tactile/Kinesthetic
• Instructional design models (수업설계모형)
  
  1. The ADDIE model - Analyze, Design, Development, Implementation, Evaluation
  2. Other instructional design models - AGILE (Align, Get set, Iterate and implement, Leverage, Evaluate), SAM
• Learning management systems

Metrics : Measuring results

• Business impact measures - Production measures, Learning measures
• Return on investment 
• Tactical accountability measures
  1. Traning cost per employee
  2. Employee satisfaction surveys
  3. Learning surveys